The license list is incomplete. An error occurred while getting the information. Error Code: 2c1/800a001a

Symptoms

The license list is incomplete. An error occurred while getting the information. Error Code: 2c1/800a001a.

Possible Causes

1. The server name was changed.
2. The IP address was changed.
3. The server in question could possibly see the data store and some of the ZDC’s, but not all of them.
4. The server in question must be able to talk to all ZDC’s in the farm.
5. Make sure all the ZDC’s and the data store server can resolve the DNS name of the server with the problem.
6. The license information in the datastore is corrupted.
7. A license has been recently been added and the Refresh of the Management Console has happened prior to the completion of the license addition. Wait a short time and Retry the license query.



Action/Resolution
1. Recreate the local host cache (LHC).
2. Use CTX107800 – DSCHECK Version 5.15 to fix any possible datastore corruption.
3. Run queryhrto see if there is corrupt information. If there is a corrupted entry, locate the corrupt Host ID and make a note of the number. Run queryhr –d <Host ID number> and press Enter.
4. Ping the server in question by IP address.
5. Ping the server in question by name. If the name does not resolve and the ping is unsuccessful, it is a DNS issue.
6. Ensure there are no relevant hotfixes that may address license issues. This is not necessarily a complete list. CTX104982 – Readme - Service Pack 4 for MetaFrame XP 1.0

The IMA Service failed to start because of license group corruption in the data store.

Note: This fix prevents corruption in the data store but it does not correct any corruption that may already exist. You need to check for corruptions present in the data store and correct them using the appropriate tools.